Privacy Policy
Last updated: 1 April 2026
Who are we?
Northwest Plumbing Solutions Ltd
75 Kenilworth Avenue, Whitefield, Greater Manchester, M45 6TR
Phone: 0161 772 0947
Email: info@northwestplumbingsolutions.co.uk
If you have questions about your personal information, please contact us by email, telephone or post using the details above.
Why do we collect and use your personal information?
We collect and use your personal information to provide you with our repair, maintenance and installation services. We may also use your personal information to send marketing communications about similar products and services by email.
Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.
What is our lawful basis for handling your personal information?
Under UK GDPR, the lawful bases we rely on are:
- Contract – to deliver our services and fulfil our agreement with you
- Legal obligation – where required by law (e.g. reporting to regulators)
- Legitimate interests – to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition
We rely on the soft opt-in for email marketing to existing customers, in line with PECR.
What happens if I do not provide my personal information?
If you do not provide the personal information we request, we may not be able to provide our services to you.
Who will we share your personal information with?
We may share your information with:
- Finance lenders/brokers (for finance applications)
- Law enforcement agencies and regulators (e.g. FCA, HMRC) where required
- Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements
- Successor organisations if we are involved in a merger or acquisition
How long will we store your personal information?
- We will retain your information for up to six years from the date we stop providing services to you
- If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe
What are your rights under UK GDPR?
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (after services end)
- Restrict how we use your data
- Object to processing
- Data portability (e.g. in Excel or Word format)
- Withdraw consent at any time
We will respond to all rights requests within one month.
How can I exercise my rights?
You can contact us using the details at the top of this policy.
How do I complain?
- Contact us directly using the details above
- Or contact the Information Commissioner’s Office:
- Online: https://ico.org.uk/concerns/
- Phone: 0303 123 1113
Cookie Policy
Our website uses cookies. Cookies are small text files placed on your device to help the site provide a better user experience.
In general, cookies are used to retain user preferences, store information for things like forms, and provide anonymised tracking data to third-party applications such as Google Analytics.
The only cookies currently in use on our site are for Google Analytics. This tool helps us understand how visitors interact with our website so we can improve it. We may collect information such as your IP address, browser type and operating system for system administration and reporting purposes. This data is anonymised and does not identify individuals.
You can disable cookies through your browser settings if you prefer.
Complaints Policy
Your views are important to us. If we fail to meet the high standards you expect or make a mistake, we want to know. We will investigate your complaint and aim to resolve the issue as quickly as possible.
How we handle complaints
Step 1: Getting in touch
If you wish to make a complaint, please contact us with the following details:
- Your full name, address, and telephone number
- Any reference number or previous correspondence you’ve had with us
- A clear description of the issue or concern
You can contact us using the details at the top of this policy.
If you require us to communicate with you in a different format (such as large print, braille, or by phone), please let us know and we will do our best to accommodate you.
Step 2: Acknowledgement and resolution
We aim to resolve complaints as quickly as possible.
If we cannot resolve your complaint immediately, we will write to you within three business days to explain:
- Why your complaint has not yet been resolved
- Who is handling your complaint
- When we will contact you again
If we cannot agree on a solution within eight weeks, we will either:
- Send a letter explaining the delay and when you can expect a final decision, or
- Issue our final response outlining our position
Step 3: Complaints relating to finance
If your complaint relates to a product purchased via finance and we have been unable to resolve the issue, you have the right to refer your complaint to the credit provider and/or the Financial Ombudsman Service.
You may also contact TradeHelp Ltd:
- Address: Marchwiel Centre, Bryn Lane, Wrexham Industrial Estate, LL13 9UT
- Phone: 01978 666887
- Email: info@tradehelp.co.uk
If your complaint relates to finance, we may forward it to your credit provider. They will investigate and respond within eight weeks.
What to do if you are not satisfied
If you are not satisfied with the lender’s response, you may refer your complaint to the Financial Ombudsman Service.
You must do this within six months of the lender’s final response.
Contact details:
- Address: Exchange Tower, London, E14 9SR
- Phone: 0300 123 9 123
- Email: complaint.info@financial-ombudsman.org.uk
- Website: www.financial-ombudsman.org.uk
